Buyer Protection Policy
All Buyers are protected under our “Buyer Protection Policy”.
If the product you receive is significantly not as described, damaged or has a manufacturing defect, you may report the issue to us, within 10 days from the date of purchase. Please see “How to Open a Dispute” section below for further information.
Please note we will not refund any product that has been damaged due to misuse or at the fault of the buyer.
No refunds will be given after dispatch if the buyer placed an incorrect order.
If a buyer notices they made a mistake during his/her order, please email us immediately so we can amend your order before dispatch. sales@walletrush.co.za
Shipping Issues
All our shipped packages are insured for R250.00 (ZAR).
If your package doesn’t get delivered or goes missing during shipping due to no fault of the client, you will receive a R250.00 refund after the claim is completed.
(Or total cost of purchase if less than R250)
Claims due to incorrect shipping address may not be successful if the buyer is at fault.
Refunds
After investigating a successful dispute, we will either give you a partial refund while you keep the product, or the product can be sent back to us for a refund to the total cost of the product excluding shipping cost. Return shipping will be at buyers expense.
How to Open a Dispute
If you have a dispute, please email your “order number” and a “description” of the dispute to dispute@walletrush.co.za
We will respond to you with instructions and a dispute number within 24 hours
After investigating the dispute we will notify the buyer of his/her options.
